You may return your purchase following your receipt of the ordered products under following conditions:
You should contact Customer service at firstname.lastname@example.org and register your complaint by providing following details within 24 hours of receipt of the goods.
We will register a complaint and our courier will collect the parcel from you within two working days from the date of registering your complaint. Please do not hand over the parcel to courier unless an airway bill is issued to you.
While handing over the parcel to the courier please ensure that:
Once the goods are received our top priority is to replace the defective product subject availability of stocks. For products not available in stock , we will credit your account for the value of Invoice.
Always keep a copy of the airway bill issued to you by courier for the return transaction for your reference.
How long would it take me to receive the refund for my return?
It can take up to 15 days for you to receive your refund. We take up to 2 days to process the refund once we receive the product at our returns processing facility. Therefore the return time really depends on the time it takes the courier company to deliver the packet to the returns processing facility.
You can cancel an order within 24 hours, until it has been processed via My account and also by writing to us at email@example.com
We value your trust in us, and aim to ensure that you enjoy shopping through us, and to deliver a fantastic experience each time you order with us. We would love to hear from you if we have lived up to our promise, or on the rare occasions that we goof up, we shall seek your feedback to help us improve. Please do write in to us at firstname.lastname@example.org